[AC] Auth Server Issue - Update

[Ziv]

[turbine]

Link

So I wanted to take this time to give you an update as to where we stand. Our continued testing and the downtime today has helped us locate what we think to be the problem. That is the good news. The bad news is that the issue is with some code that is very deeply imbedded in the billing/authentication system. What that means is while we know what the problem is; we are going to have to be very careful working on a fix. If something were to go wrong with any fix we try to implement, it could break the billing and authentication system even more than it already is. And we don't want that.

So we have the first attempt at a fix getting ready to be sent over to our QA department. While this is good, due to the sensitivity of the issue, it will take some time to test. This means as much as we would like it, the fix will more than likely not be in place today, but we are very optimistic that we will have a fix in place by the end of the week.

We greatly appreciate all of the help we have gotten from the players and everyone else who has been helping us get to the bottom of this issue. When we have more information, I will post it and hopefully have some more good news.
__________________
Andy "Frelorn" Cataldo
AC Community Relations
Turbine, Inc