[AC] Asheron's Call Update: 8/29/07

[Ziv]

[turbine]

http://forums.ac.turbine.com/showthread.php?t=35490

Hello everyone and welcome to this weeks edition of the Asheron’s Call update!


It was an interesting weekend we just had, as everyone knows by now. All the evidence we have at this point says that we had what is classified as Network issues. We still have one of our Operations managers out on site, doing some more work to the servers and the network hardware located out there. As a result of this past weekend, we are going to be returning to our regularly scheduled weekly maintenance window. We want to be very clear that we are going to do everything within our power to make sure that something like this does not happen again. As of right now it looks like the maintenance window will be on Tuesdays, but nothing is set in stone yet. Once we know more, we will post the scheduled downtimes in the launcher and here on the forums.

We also wanted to take this opportunity to once again thank everyone for their patience during the weekend downtime. We know that many of our players only get the chance to play during the weekends, and this downtime made it impossible to do so. Our Operations team spent the entire weekend getting things back up and running and in fact, most of them worked well over 24 hours straight until the issue was resolved. Our Friend Ramen also spent a great deal of her time here making sure everyone knew what was going on, and trying to keep everyone as calm as possible. She did a great job, though some people made some less than appropriate comments towards her. I have since moved the thread and I will be going over each post at some point and taking the proper action towards those people. We know that everyone was upset, but there is a line that does not need to be crossed, and that type of behavior will not be tolerated here.

We are still in the discussion stage of what we might do as a thank you to everyone who was patient with us during the downtime. Once we have determined what we want to do, we will post an announcement about it.

The Penny Arcade Expo (PAX) was a big hit this past weekend, along with the Asheron’s Call player gathering. Having the chance to talk face to face with so many players is one of the things I really enjoy doing. We had a chance to just sit down and talk AC. Also, special thanks to Gouru for once again putting everything together, and getting us all in one place. Everyone in attendance at the dinner received one of the new Asheron’s Call T-shirts we had made especially for PAX this year, and they seemed to really like them. We also gave out more autographed copies of the game, and even had a guest appearance by one of the old Devs, Orion, who was kind enough to do the Drudge dance for the crowd in the Cheesecake Factory. Orion is always a hit at parties with that dance. ;p

This week the team is busy getting things ready for the September event, putting the finishing touches on the writing, and in some cases, testing on the newer content. As always they are hard at work making sure they deliver the most exciting content that they can to the players, and we are all looking forward to the next few months of content.

The Live Events schedule has been updated with some changes to reflect some of the missed events due to the downtime. The updated schedule is as follows:

Harvestgain- August 23, Thursday, 8pm EDT
Leafcull- August 24, Friday, 8pm EDT
Thistledown- August 27, Monday, 8pm EDT
Morningthaw- August 27, Monday, 9:30pm EDT
Verdantine- August 28, Tuesday, 8pm EDT
Wintersebb- August 29, Wednesday, 8pm EDT
Solclaim- August 29, Wednesday, 9:30pm EDT
Darktide- August 30, Thursday, 8pm EDT
Frostfell- August 31, Friday, 8pm EDT


That is about it for this week. As we stated above, when we have any new information, we will post the updates here on the forums. Thanks again everyone, and have a great week. See you all in Dereth!
__________________
Andy "Frelorn" Cataldo
AC Community Relations
Turbine, Inc
A shadowy flight into the dangerous world of a man who does not exist!