[AC] Weekly Update 7/10/06

[Ziv]

[turbine]

http://forums.ac.turbine.com/showpost.p ... ostcount=1

Hello there everyone. I hope everyone had a great weekend. I would like to start this update off with a heart felt thank you. Due to scheduling conflicts and a very serious family issue, I have not been here as much as would have like over the last few weeks. Hopefully all of that is behind us, and things can get back to normal… Well as normal as things can be around here.

I am not going to try and sugar coat things at this point. It would be an insult to everyone’s intelligence for me to do that. The big issue right now is the current state of the Authentication servers. As I write this update the team is still investigating the issues. Now I know alot of people are sitting back saying, “It’s been a week! Why hasn’t this been fixed yet?” Since I am not well versed in the world of operations, all I can tell you is what has been told to me. What I know is that everyone that is able to help with this, is working on it. Looking at every possible reason this might be happening, from hardware to code to everything in-between. No one here is taking this lightly, and everyone is working as hard as they can to get this solved as quickly as we can. Other projects are getting pushed off so that we can solve this before going forward with anything else.

We all greatly appreciate all of your understanding with us through this difficult time. We know this is not something that is easy to get past, when players want to get in and play, they expect to be able to do that whenever they want to. We know this and I will say it again. We are doing everything in our power to get this issue fixed.

Now we know some players have already begun asking for some form of compensation. At this point we have brought it up, but we will not seriously discuss it until we have the issues resolved.

Other than the big subject of the week, the team has been working hard to get the July event done. The testing is in its final phases and so far everything is going well. Since I am a week or so behind, I am going to do my best to get the monthly teaser images as soon as I can this week. I just have to find the time while trying to catch up on everything that I have missed. They have also completed writing the content for August and have begun implementation and testing of that content.

That is about it for now. Right now all of our focus is on getting the login issues resolved as soon as we can, so that everyone can back to playing AC and enjoying the content the team rolls out each month.

Have a great day, and see you all in Dereth!
__________________
Andy "Frelorn" Cataldo
AC Community Relations
Turbine, Inc

[Ziv]

[turbine]

At this point the tentative date for the July update the 18th. However, this date may need to be changed based on the current authentication issues. We will know more in the next couple of days.
__________________
Andy "Frelorn" Cataldo
AC Community Relations
Turbine, Inc